Refund policy

Refund Policy

At Carettalia, all orders are made to order. Due to the custom and 
wholesale nature of our products, we do not accept returns or offer 
refunds on completed orders.

Sample Orders
Sample orders are final sale. Samples are shipped from Denizli, 
Turkey and cannot be returned. Shipping costs are non-refundable.

If your sample arrives damaged or defective, please contact us within 
7 days of delivery with photos of the damage. We will review each 
case individually and, where appropriate, offer a replacement or 
store credit.

Sample Credit Toward Wholesale Orders
When you place a wholesale or production order, the difference between 
the sample price paid and the wholesale unit price will be credited 
toward your invoice. Shipping costs are excluded from this credit.

Wholesale & Production Orders
Full payment is required at order confirmation. Production begins 
upon receipt of payment. Cancellations are not accepted once 
production has started.

If goods arrive with manufacturing defects, please notify us within 
7 days of delivery with supporting documentation. We will work to 
resolve the issue promptly.

Contact
For any questions regarding your order, please contact us at 
info@carettalia.com or via WhatsApp at +1 302 363 5825.